Returns & Delivery Policy

Contents

→ Delivery Policy → Cash on Delivery → Exchange & Returns → Refunds → Damaged / Wrong Items → How to Initiate a Return

🚚 Delivery Policy

Nationwide · Same-Day Dispatch · COD

GlowFrame delivers across all of Pakistan through our primary courier partner PostEx and alternate partner M&P Couriers. We are committed to fast, safe and reliable delivery of every bundle.

Detail	Policy
Dispatch Time	Same day for orders placed before 2:00 PM (Mon–Sat)
Delivery Time	2–4 working days nationwide
Major Cities (LHR, KHI, ISB)	Usually 2 working days
Smaller Cities & Towns	3–4 working days
Delivery Charge	PKR 180–220 per order
Free Delivery	On orders above PKR 2,000
Coverage	All provinces + AJK — nationwide
Tracking	Tracking number shared via WhatsApp on dispatch
Courier Partners	PostEx (primary) · M&P (alternate)

📦 Orders placed after 2 PM will be dispatched the next business day. You'll receive a WhatsApp message with your tracking number as soon as your bundle leaves our hands.

💰 Cash on Delivery

Pay When You Receive

We offer Cash on Delivery (COD) on all orders across Pakistan. You do not need to pay anything in advance. Simply place your order via WhatsApp and pay the courier when they deliver to your door.

No advance payment required for COD orders
Pay the exact amount shown in your WhatsApp order confirmation
COD available on all bundle variants and all cities
If you are unavailable at delivery, the courier will attempt re-delivery once
After two failed delivery attempts, the order is returned to us (RTO)
Repeated RTO orders may require advance payment for future orders

We also accept advance payment via JazzCash, Easypaisa or bank transfer for customers who prefer it. Advance payment orders are prioritised in dispatch.

🔄 Exchange & Returns Policy

3-Day Window · Customer-Friendly

We want every GlowFrame customer to be completely happy with their bundle. If something is not right, we make it right — quickly and without hassle.

What qualifies for exchange?

You received the wrong bundle variant (e.g. ordered Classic Sharp but received Street Style)
A bundled item is damaged or broken on arrival
An item is missing from your bundle
The product has a clear manufacturing defect

What does NOT qualify?

Change of mind after receiving the correct item
Minor colour variations due to photography lighting
Items with tags removed or signs of use
Requests made after 3 days of delivery

⏰ Exchange window: 3 calendar days from the date of delivery. Requests after this window cannot be processed.

Scenario	Solution	Who Pays Return Shipping
Wrong item received	Full replacement dispatched within 24 hrs	GlowFrame pays
Damaged item	Replacement dispatched within 24 hrs	GlowFrame pays
Missing item from bundle	Missing item sent separately, same day	GlowFrame pays
Change of mind	Exchange allowed within 3 days (unused)	Customer pays

💳 Refunds

Store Credit or Digital Transfer

We primarily offer exchanges rather than monetary refunds, as this is faster and easier for both parties. However, refunds are available in the following situations:

The replacement item is also unavailable in stock
The customer strongly prefers a refund over exchange
The order was never delivered and courier confirmed RTO

Refund methods:

Method	Processing Time	Notes
GlowFrame Store Credit	Instant	Preferred — use on any future order
JazzCash / Easypaisa	Within 24–48 hours	Customer provides their number
Bank Transfer	2–3 working days	Customer provides account details

⚠️ Refunds are only processed after the returned item is received and inspected by our team.

⚠️ Damaged or Wrong Items

We Fix It — Fast

If your bundle arrives damaged, incomplete or incorrect, please do not worry. We take full responsibility and will resolve the issue within 24 hours of your report.

Take a clear photo or short video of the received item(s) showing the issue
WhatsApp us within 3 days of delivery with the photo/video and your order name
We review your claim within a few hours and confirm the resolution
Replacement items are dispatched same day or next business day

📸 Photo or video proof is required for all damage/wrong item claims. This helps us improve our quality control and serve you better.

📋 How to Initiate a Return or Exchange

Simple 4-Step Process

Our return process is designed to be as easy and quick as possible. No forms, no waiting — just WhatsApp us.

Contact us within 3 days of delivery via WhatsApp. Tell us your name and what the issue is.

Send a photo or video clearly showing the issue — damaged item, wrong variant or missing piece.

We confirm within 24 hours and arrange pickup of the returned item (for cases where GlowFrame pays shipping).

Replacement dispatched within 24 hours of return confirmation, or refund processed within 48 hours.

💬 Start Return on WhatsApp

Returns, Exchange& Delivery Policy